Terms of service

Terms of Service

Last Updated: July 3, 2026

Welcome to Pawly. These Terms of Service ("Terms") govern your use of our website, thepawlypets.com, and the purchase of products from our store. By accessing our website or placing an order, you agree to these Terms.

1. General Information

Throughout the site, the terms "we," "us," and "our" refer to Pawly. By visiting our website and/or purchasing from us, you engage in our service and agree to be bound by these Terms.

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of those changes.

2. Eligibility

By using this website, you represent that you are at least 18 years old or have the permission of a parent or legal guardian.

3. Products

We strive to display our products, descriptions, and images as accurately as possible. However, actual colors, sizes, and appearances may vary slightly depending on your device or manufacturing variations.

We reserve the right to limit the quantities of any products or discontinue products at any time without notice.

4. Pricing

All prices displayed on our website are listed in the currency selected by the customer.

Prices are subject to change without notice. We reserve the right to correct pricing errors at any time.

5. Orders

After placing an order, you will receive an order confirmation email.

We reserve the right to:

  • Refuse or cancel any order.

  • Limit quantities purchased.

  • Cancel orders suspected of fraud or unauthorized activity.

If your order is canceled after payment, you will receive a full refund.

6. Payment

We accept secure payments through trusted third-party payment providers available during checkout.

By providing payment information, you confirm that you are authorized to use the selected payment method.

7. Shipping

Shipping times provided are estimates and are not guaranteed.

Delays may occur due to:

  • Customs processing

  • Carrier delays

  • Weather conditions

  • High order volumes

  • Other unforeseen circumstances

Pawly is not responsible for delays once an order has been shipped.

8. Returns and Refunds

Our Return & Refund Policy explains eligibility for returns, exchanges, and refunds.

Please review our separate Return Policy before making a purchase.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Images

  • Graphics

  • Product descriptions

  • Text

  • Videos

  • Website design

is the property of Pawly and may not be copied, reproduced, distributed, or used without written permission.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our systems.

  • Upload malicious software.

  • Interfere with the website's operation.

  • Violate any applicable laws.

11. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, or policies of third-party websites.

12. Disclaimer

Our products are intended to improve the everyday lives of pets and their owners.

However, they are not intended to diagnose, treat, cure, or prevent any medical condition.

Always supervise your pet while using any product and consult your veterinarian regarding health concerns.

13. Limitation of Liability

To the fullest extent permitted by law, Pawly shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our products

  • Inability to use our website

  • Delayed deliveries

  • Product misuse

  • Technical interruptions

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless Pawly, its owners, affiliates, employees, and partners from any claims, damages, liabilities, or expenses resulting from your misuse of the website or violation of these Terms.

15. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws governing our business operations, without regard to conflict of law principles.

17. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

18. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

Email: support@thepawlypets.com

We aim to respond to customer inquiries within 1–2 business days.