Contact Us

We're here to help! If you have any questions about your order, our products, shipping, returns, or anything else, we'd love to hear from you.

Customer Support

Email: support@thepawlypets.com

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (Eastern Time)

We aim to respond to all inquiries within 24–48 business hours.

Before Contacting Us

To help us assist you as quickly as possible, please include:

• Your full name

• Your order number (if applicable)

• A detailed description of your question or issue

Frequently Asked Topics

We're happy to help with:

• Order status and tracking

• Shipping and delivery

• Returns and refunds

• Product information

• Damaged or incorrect items

• General inquiries

Business Information

Store Name: Pawly

Website: thepawlypets.com

Customer Support Email: support@thepawlypets.com

Thank you for choosing Pawly. We appreciate your trust and look forward to helping you and your pets!